6/22/2023 0 Comments Techsmith capture not workingIn the event that you capture sensitive information, restart the capture process after hiding the sensitive information. Note: Please do not capture any sensitive information (pass codes, passwords, billing info, etc.). Energy, Health, Coins, Cash, etc.) MUST be visible in the video. jpg and the size should not exceed 25MB.Ī screen video is usually larger in size than a screenshot, therefore we suggest that you upload it to a free video hosting site and share the URL with us in your message.įor the screen video, all your game information (e.g. Your screenshot should always capture your entire screen, so that we can see your browser as well as other running programs that may be affecting your game experience.Ī screenshot can be attached as a file directly to your support ticket. While these issues might have an effect on your work, theyre minor. For more information about selecting the recording area, see Recording Dimensions (Resolution). Click and drag to select the area to record on the screen or click the Fullscreen button to select the entire screen. Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Support get a better understanding of your issue and find the correct solution for you. TechSmith Capture (Formerly Jing) latest version: Screen recording software. Click the Capture button or press Print Screen (Windows) or Control+Shift+C (Mac).
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